Patient resources
Your care.
A little easier to navigate.
Prepare for your appointment, keep up with paperwork, and find the information you need to follow through with care.
01 / Appointments
Your visit, made simpler.
For a new appointment, use the appointment request form or call 651-333-3677. For an existing appointment, the links above take you to the practice’s patient portal and telehealth waiting room.
How do I join a telehealth appointment?
At your scheduled time, open the telehealth waiting room and follow the check-in prompts. Have your device ready and choose a private place for your conversation.
If your visit has not started within 10 minutes and you have not heard from the practice, call 651-333-3677.
How do I get access to the patient portal?
Current patients can call the practice to request a portal invitation. If an invitation has expired or you cannot sign in, ask for help or a new invitation.
How do I change an appointment?
Call 651-333-3677 to discuss an existing appointment or scheduling question.
02 / Paperwork
Forms & medical records.
Complete the forms sent by the practice before your first visit. If you have already completed them, you do not need to submit them again unless asked.
Adult new-patient intake
For patients age 18 and older. For a child or teen, use the forms sent by the practice or call for assistance.
Insurance card upload
Use the practice’s existing form to provide insurance card information.
Release of information
For medical record requests. Complete the authorization and fax it to 612-500-4553.
To have records sent to Branch, contact your previous provider’s records department or ask Branch for help with a release. Need help with a form or an interpreter? Call 651-333-3677.
03 / Coverage
Start with your specific plan.
Insurance networks and benefits vary. Please confirm your plan’s coverage and the practice’s participation before scheduling, including any deductible, copay, or coinsurance.
View the practice’s listed insurance plans
Branch’s insurance information lists the following plans. Participation can change, and this list is not a guarantee of coverage.
- Blue Cross Blue Shield
- Blue Plus
- HealthPartners
- Medica
- Minnesota Medical Assistance / MHCP plans
- Optum
- PrimeWest
- Sanford Health Plan of Minnesota
- South Country Health Alliance (SCHA)
- Tricare West
- UCare
- United Behavioral Health (UBH)
- UnitedHealthcare (UHC)
Have a coverage question? Call 651-333-3677. For your plan’s benefits and out-of-pocket costs, contact the number on your insurance card.
04 / Payments
Billing & cost information.
Pay online
The practice’s payment form accepts credit cards, Apple Pay, Google Pay, and Cash App.
Good Faith Estimate
If you are uninsured or paying for care yourself, ask the practice about a Good Faith Estimate and review its notice.
Prefer to pay by check?
Make checks payable to Branch Mental Health and send them to the mailing address below.
Branch Mental Health38868 12th Ave. #1083
North Branch, MN 55056
Please use this mailing address. Mail is not accepted at the office address.
05 / Privacy & assistance
Your information matters.
For questions about your care or patient-specific information, call the practice or use the patient portal. Please keep medical details and identifying patient information out of general email.
Notice of Privacy Practices
Read the practice’s notice about health information and patient rights.
Help using this website or a form
Call for assistance with a page, document, or patient-service link.
06 / More support
Resources beyond Branch.
These organizations offer information and connections to support in Minnesota.
NAMI Minnesota
Mental health information, education, and support resources.
East Central Minnesota resources
A regional directory of mental health and community resources.
FastTrackerMN
Search for mental health and substance use services in Minnesota.
Need support right now?
Branch Mental Health does not provide crisis services. Call or text 988 for 24/7 crisis support, or visit the 988 Lifeline to chat. If you are in immediate danger, call 911.